Ordering clothes online can be scary, but hopefully this section can provide some answers to anything you may be curious about. If what you're looking for isn't covered here, please reach out to us on our contact page.
Q: Where do you ship to?
A: Currently we ship exclusively to Canada and the U.S.A. We hope to be shipping worldwide soon. If you would like us to ship worldwide please email us via our contact page
Q: What if my order is misprinted/damaged/defective?
A: We are happy to replace any orders that have arrived misprinted/damaged/defective. Any claims for such items must be submitted within 14 days after the product is received. We ask for photo verification of the damaged goods be sent to us via our contact page
Q: What if it's lost in the mail?
A: For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date via our contact page. But no worries! We'll cover the costs of reprinting and shipping a replacement for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with your local post office to try locating the lost order as reprinting and reshipping may take longer than expected.
Q: What if I need a different size?
A: Unfortunately we cannot exchange sizes unless the size delivered was not the size you ordered. If we accidentally sent you the wrong size we'll exchange your order to the correct size at no extra cost to you. Before returning, you must contact us within 14 days of receiving the product by emailing us via our contact page.
Q: What if there's no problem with my order, but I just don't want to keep it?
A: We are a small company and we cannot refund orders for buyer’s remorse. For more information, check out our return policy page.
Q: What method of payment do you accept?A: We accept VISA, MASTERCARD, AMERICAN EXPRESS and PayPal. All prices are in $CAD.
Q: How long will it take to process and deliver my purchase?
- Orders to the U.S. using the basic delivery via USPS takes 3-5 business days.
- Orders to the U.S. using the basic delivery via FedEx SmartPost takes 3-8 business days.
- Orders to the U.S. using the expedited delivery via FedEx takes 1-3 business days.
- Orders to the Canada using the basic delivery takes 5-10 business days without tracking.
- Orders to the Canada using the expedited delivery via FedEx takes 1-5 business days without tracking.
- Customers using basic delivery to Canada: once your order enters Canada, it is in the hands of the post office - please contact your local post office before contacting us if your package has not arrived within the expected delivery period.
A: Customers must pay for any custom charges, duties charged to them by their country.